Bill's Books


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This best-selling book clarifies the often illusive and troubling part of being human-conflict. Written in an engaging and personal style, you will find yourself, work associates and personal relationships on many of the pages and will not be able to put it down.

Part I. Conflict Components
1. Perspectives on Conflict
2. The Nature of Conflict
3. Interests and Goals
4. Power
5. Styles and Tactics

Part II. Conflict Intervention
6. Assessing Conflicts
7. Negotiating for Mutual Gains
8. Moderating your Conflicts
9. Third-Party Intervention
10. Forgiveness and Reconciliation

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This book lets you know how to structure mediation, what to do, and what to say-all practical tools in a conceptual framework that is clear and compelling. Both beginning and advanced mediators use this book to improve their potential entrance into other's disputes in the workplace.

1. Mediation Stage I: Entry
2. Mediation Stage 2: Diagnosis/Unpacking the Conflict Patterns
3. Mediation Stage 3: Negotiation
4. Mediation Stage 4: Agreements
5. Mediation Stage 5: Follow-up
6. Managing the Power Arena



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Why Listen to Us?
  1. The Essence of Innovation: How Frank Hit a Home Run
  2. Innovate or Die: The Exponential Economy
       Discipline 1: Important Needs
  3. Work on Important Customer and Market Needs: The RFID Tag
  4. Creating Customer Value: Your Only Job
       Discipline 2: Value Creation
  5. It's as Simple as NABC: How Liz got Her Big job
  6. Watering Holes for Creating Value: The Day the BBC Walked In
  7. More Ideas for Faster Value Creation: Origins of Linux
  8. Your Elevator Pitch: How HDTV Began
  9. Your Innovation Plan: From the Ski Slope to the Firehouse
       Discipline 3: Innovation Champions
  10. A Champion: The Mayor of KELLEYVILLE
       Discipline 4: Innovation Teams
  11. Genius of Teams: Douglas Engelbart and the Birth of the Personal Computer
  12. Forming the Innovation Team: How we won an Emmy for HDTV
  13. Overcoming Blockages to Innovation: Jim Torpedoes a Splendid Idea
  14. Innovation Motivators: Saving Larry's Life
       Discipline 5: Organizational Alignment
  15. Your Innovation Team: You can start Now
  16. The Innovation Enterprise: Continuous Value Creation (CVC) Throughout
  17. Innovation's Five Disciplines: A Foundation for National Competitiveness in a World of Abundance.




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